Service Integration and Management
All our consultants are trained in ITIL so they understand the importance of aligning your IT systems with the needs of your business. Hamilton Shaw consultants are highly proficient in multi-vendor integration, service catalogue development and setting up your IT organisation to extract maximum value for your entire business. We use this knowledge to define program responsibilities and accountabilities, and ensure vendors and internal stakeholders are on the same page.
Service Management Office Establishment
We assist with the development of a service management office – including policies, processes and procedures, roles and responsibilities – that integrates your service management activities across your IT ecosystem.
Our people have the IT knowledge and business expertise to design an SMO that is tailored to your particular organisational objectives, and will also drive down business costs and deliver an outstanding user experience for your customers.
Multi-provider Integration
Multi-provider management can be challenging, especially if your organisation lacks the resources or know-how to juggle internal and external IT stakeholder priorities.
Our people are experienced in managing the complexities of multi-provider relationships. We design governance regimes that support the ongoing management of technology providers and foster strong relationships across the IT ecosystem, to ensure they satisfy organisational business needs for the full term of their engagement.
